Terms & Conditions

  1. To enable us to meet your requirements, we require at least 72 hours notice, all other requests please phone the number at the top of the page. Please phone for further information, help and availability, or send an enquiry through the website. We will try to help wherever we can. An enquiry does not constitute a booking until confirmed by the company.
  2. Waiting Time: Waiting time is charged at £18 per hour. The first 5 minutes are free.
  3. The Company does not accept liabilities for any delays caused by rerouted journeys beyond our control, i.e. those caused by accidents, diversions or the weather.
  4. The Company accepts no responsibilities for any loss or damage to any property or luggage carried in the car however such loss or damage is caused.
  5. Any damage caused to the interior/exterior of any of our vehicles by the passenger(s) will be charged accordingly.
  6. We reserve the right to refuse any passenger(s) our services due to the passenger(s) having excess luggage which would result in the vehicle being unsafe on the road.
  7. Passenger(s) are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers are very helpful and will assist if able to do so
  8. If you have a problem and/or complaint it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
  9. Smoking in the car is not permitted and against the law in the UK.
  10. No alcohol is permitted inside any of our vehicles at any time under any circumstances. Should the vehicle require valeting due to the negligence or alcohol illness of any passenger(s) a charge of £90 will be incurred. This is to compensate for the subsequent loss of earnings/cost of cleaning.
  11. The Company reserves the right to decline any bookings and to request any passenger(s) to leave the vehicle if it is deemed his/her conduct is incompatible with the safety of the driver.
  12. We strictly require a mobile number for the passenger(s) we pick-up as this is our way of establishing contact with the passenger(s).
  13. We strongly recommend that passenger(s) contact the office immediately after landing, so we can confirm the dispatch of your booked car. Where the pick-up is not paid in advance we do not dispatch the car until such contact is established.
  14. Cancellation Policy: All bookings cancelled 24 hours in advance will be refunded in full minus the credit card transaction fee. Bookings cancelled between 24 and 12 hours in advance will receive a 50% refund minus the credit card transaction fee. Bookings cancelled within 12 hours will receive no refund. To cancel a booking please email us with your receipt and booking details.
  15. When booking on the AMBERCARS mobile app, all payments made by card are taken at the time of booking made. If the job is cancelled then the refund can take up to 10 working days for any UK cards and up to 30 working days for any non UK cards. The refund will depend on your bank of how quick refunds are settled. Normally the normal time frame has been WITHIN 5 working days that they are settled.
  16. Please be aware that the legal status of all our private hire drivers is self-employed and they are not employees of Amber Cars. However, it is illegal for the drivers to take a booking directly from the customers. Customers should book their journeys via our website or our telephone number. Otherwise, the journeys are not insured.
  17. Without prior notice The Company reserves the right to amend, change, delete or add to these terms and conditions whenever it deems it necessary.