Terms & Conditions

  1. To enable us to meet your requirements, we require at least 72 hours notice for all online website bookings. All other requests please phone the booking number at the top of the page or you can book by downloading the mobile booking app. Please phone for further information, help and availability, or send an enquiry through the website. We will try to help wherever we can. An enquiry does not constitute a booking until confirmed by the company.
  2. Waiting Time: Waiting time is charged at £18 per hour. The first 5 minutes are free.
  3. The Company does not accept liabilities for any delays caused by rerouted journeys beyond our control, i.e. those caused by accidents, diversions or the weather.
  4. The Company accepts no responsibilities for any loss or damage to any property or luggage carried in the car however such loss or damage is caused.
  5. Any damage caused to the interior/exterior of any of our vehicles by the passenger(s) will be charged accordingly.
  6. We reserve the right to refuse any passenger(s) our services due to the passenger(s) having excess luggage which would result in the vehicle being unsafe on the road.
  7. Passenger(s) are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers are very helpful and will assist if able to do so
  8. If you have a problem and/or complaint it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
  9. No alcohol is permitted inside any of our vehicles at any time under any circumstances. Should the vehicle require valeting due to the negligence or alcohol illness of any passenger(s) a charge of £90 will be incurred. This is to compensate for the subsequent loss of earnings/cost of cleaning.
  10. The Company reserves the right to decline any bookings and to request any passenger(s) to leave the vehicle if it is deemed his/her conduct is incompatible with the safety of the driver.
  11. We strictly require a mobile/contact number for the passenger(s) we pick-up as this is our way of establishing contact with the passenger(s). Sometimes the drivers will call on arrival to notify of the arrival of their car.
  12. We strongly recommend that passenger(s) contact the office immediately after landing, so we can confirm the dispatch of your booked car. Where the pick-up is not paid in advance we do not dispatch the car until such contact is established.
  13. Cancellation Policy: All online website bookings or bookings that are made and paid in advance that have not been dispatched and are cancelled 24 hours in advance will be refunded in full. Local journeys that are cancelled after vehicle has been despatched may occur a booking fee. Airport pickups that have been despatched and where the vehicle has arrived at the airport will receive no refund if customer decides to cancel or the customer is not found. This is due to the time and cost involved for the driver. To cancel an advance booking please email us in advance with your booking details.
  14. If a booking is cancelled that is booked via the mobile app and paid by card, then the refund can take up to 10 working days for any UK cards and up to 30 working days for any non UK cards. The refund will depend on your bank of how quick refunds are settled. Normally the normal time frame has been WITHIN 5 working days if not the same day that they are settled.
  15. Please be aware that the legal status of all our private hire drivers is self-employed and they are not employees of Amber Cars. However, it is illegal for the drivers to take a booking directly from the customers. Customers should book their journeys via our website or our telephone number. Otherwise, the journeys are not insured.
  16. Without prior notice The Company reserves the right to amend, change, delete or add to these terms and conditions whenever it deems it necessary.