We are always looking for ways to improve our service to our customers. As a highly respected account customer, we would be grateful if you could take some time to complete this questionnaire and return it to us as we would like to hear your comments and views on our service.

Your Details

Required fields are marked with a required

1. How would you describe the overall service that we offer? required
2. How would you describe the service when speaking to our call centre ? required
3. How long is the average time it takes for your call to be answered ? required
4. What is your impression of the vehicles we provide you ? required
5. What is your impression of the driver when he arrives ? required
6. What is the average time taken for your vehicle to arrive when booking a car for an immediate pickup ? required
7. Have you ever had cause for complaint with regards to the service we provide you with ? required
8. If yes, please could you describe the quality of assistance to resolve the situation ? required
9. How would you describe the service given by the administration staff with regards to queries, complaints etc? required
10. Would you recommend our service to other customers? required